FAQ & Contact
Start with the answers below, or email or call our Australian team.
What to include in your email
- The email address used at checkout, plus your order reference if you have it.
- Your phone make, model and software version.
- Your destination and what is going wrong, with any error message or screenshot.
Never send passwords or card security codes. Do not share your QR code or activation details in email unless we specifically need them to help.